Paid bookings, cancelations & No Show
- If you wish to cancel your paid booking, you should inform us by email or by calling our call center +97143691700 from outside the UAE.
- Cancellation fee (of the full amount paid) is applicable for all cancellations 7 Days from check in date. Any paid amounts including advance deposits are non-refundable in the event of cancelling a contract/reservation 7 days or less before the check in date.
Refundable security deposit
- A refundable security deposit with the amount mentioned on page 1 of this agreement will be held by the Company as an insurance against any damage or misuse of the property or for covering any incidental utilization of facilities/phones/paid TV charges, replacement of broken items or additional cleaning. The full amount of this deposit will be refunded after going through the final handover inspection.
- If the guest is eligible for a refund then the refund transaction will be made within a week form the refund approval date.
- Refunds will be made to the same payment method and could take up to 14 working days to process through the sending and receiving banks.